Since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. While this article suggests sympathy, I suggest it means empathy . . . an enormous difference. Source: Forbes, August 2, 2013. Link. After the situation has been resolved and the customer is on her way, it is helpful for you to take your own … [Read more...]
Archives for June 2023
Walmart offering free telehealth to Walmart+ subscribers
Walmart has partnered with Pawp to offer Walmart+ subscribers one year of free pet telehealth services. Through the program, pet owners receive unlimited access to veterinary professionals via video or text. NOTE: Although the limited-time offer began on May 23, with Walmart+ subscribers having until November 19th to opt in, our AHD team was unable to get opt-in access … [Read more...]
Gen Z’s nonchalance infiltrates the workplace
Often depicted as difficult to work with, Zoomers are making it clear that their sole purpose in the workplace is to get in, do the job and get out. Rather than forming emotional attachments to their roles, they prioritize a work-life balance over everything. Young workers are not lazy, entitled or keen on slacking off. They're simply choosing to reject some of the practices … [Read more...]
Working with media helps veterinarians
We frequently remind animal health pros to consider interacting with local media and community organizations. Veterinarians make credible sources for reporters and animal topics are usually favored content. If you missed her article in AAHA’s Trends, Jen Reeder provides multiple perspectives on the opportunity to contribute through media. . . . there’s no reason why a … [Read more...]
Healthcare costs exceed $31K for family of four
Healthcare costs for a typical American family of four reached $31,065 this year, according to the new 2023 Milliman Medical Index, which measures healthcare costs for individuals and families receiving coverage from an employer-sponsored preferred provider plan. Costs for the average person reached $7,221. Resuming their steady climb, healthcare costs increased 5.6 percent … [Read more...]