Animal health customer service pros and their executives will want to invest the time to listen to this episode of On Point. It takes on customer service frustration and success from customers’ and employees’ points of view. The discussion among the host and two customer experience experts features relevant examples of poorly designed customer journeys and ways to improve … [Read more...]
Archives for November 2022
Coronavirus in the U.S.: Where cases are growing and declining
Growing cases of Omicron subvariant BA.5, its descendants BQ.1, BQ.1.1 and BF.7 are cautionary in areas noted on this interactive map. Considering the approaching holidays and animal health conventions; revisiting boosters, disinfection protocols and preparing for proper social distancing are in order. Experts suggest that the new Omicron-specific booster will protect against … [Read more...]
Worth a Glance – November 3, 2022
Last week’s most read post – Jacks, jennies, johns and hinnies; the hybrid world of donkeys and horses. Link. Last week’s AHD Bulletin - Animal Health Digest Bulletin, Thursday, October 27, 2022. Link. Nationwide, Petco form partnership to focus on end-to-end pet care Source: Pet Business, October 27, 2022. Link. New joint offerings are expected to be … [Read more...]
Vintage mastitis-causing pathogen on the uptick
Prototheca bovis has been linked to mastitis since 1952. However, within the last five years, its prevalence has significantly increased. It is a non-photosynthetic, yeast-like microalgae thrives in high humidity and plentiful damp organic matter. Similar to Staph aureus and mycoplasma, Prototheca is hard to detect, has no known cure and is contagious by intermittently … [Read more...]
Using fecal metabolites as biomarkers for pigs
Sanitary conditions alter the composition of the microbiome in pigs which affects their productivity, health and welfare. Researchers in the Netherlands believe the use of biomarkers could provide the basis for monitoring subclinical health status in pigs or formulating targeted nutritional interventions aimed at balancing the immune system in young pigs without being … [Read more...]
When to cull bulls
Last week we shared timely bull fitness advice <Link>. In this article, Amanda L. Cauffman shares rationale for culling bulls now instead of waiting until spring. Source: BEEF, October 6, 2022. Link. . . . producers can save 6 months’ input costs by culling bulls in the fall . . .” … [Read more...]
Prep dairy farms for winter now
It’s never too soon to prepare a dairy for winter. This task list from Penn State University Extension is a handy reminder for producers and a good conversation starter in person or via phone. Source: The Cattle Site, October 31, 2022. Link. Below are a few reminders when prepping the farm for the winter season. Make a checklist Barn maintenance Water Maternity … [Read more...]
BRD during weaning, backgrounding adds long-term costs
Duh! Over and over we study, measure and see the production costs associated with bovine respiratory disease. Yet the health of cattle arriving at backgrounders and feedlots continues to be a major issue despite better products, management methods and improved genetics. Health and performance will continue to be a problem for calves sold after simply removing calves from dams … [Read more...]
Scents that make sense for horses
Measuring heart rate variability, researchers found the smell of lavender produced physiological evidence of relaxation in horses. Water was used as a control and the study was repeated using chamomile essential oil for comparison. Source: EQUUS, October 13, 2022. Link. INSIGHTS: Horses have an acute sense of smell and use it to interpret their world. An accessory … [Read more...]
Managing ammonia risk
Ammonia is second to dust as the leading cause of severe respiratory disease in horses. Although it has a powerful smell, extended exposure causes us to dismiss it. Teri Clark provides an excellent overview of ammonia risks and mitigation methods in this easy-to-share PDF. Horses plus horse caretakers and their families, trainers, instructors, managers, grooms, farm hands, … [Read more...]
Updating the Dog Aging Project
Past posts <Link> provided information about the objectives of the Dog Aging Project. MIT’s Jessica Hamzelou shares how anti-aging drugs are being trialed in companion dogs. The objective is to find ways to have people, as well as their pets, live longer, healthier lives. Researchers hope that any successful attempts at life extension in pet dogs will make human life … [Read more...]
Vaccinating unhealthy animals by Scott Weese, DVM
In part 3 of his series on vaccination, Scott Weese, DVM, addresses the challenges and decisions to vaccinate unhealthy animals or not. Vaccine labels don’t say to NOT use them in unhealthy pets, but they also don’t give any guidance for vaccine use in such animals.” Source: Worms and Germs, October 27, 2022. Link. … [Read more...]
QSM Diagnostics and Mella Pet Care integrate platforms for infection testing
Complimentary Commercial Content Mella and QSM Diagnostics have unveiled the addition of the QSM OTTER eQ instrument platform in the Mella Desktop Application. The test improves antibiotic stewardship for veterinarians by increasing the accuracy of identifying bacterial infections. The integration with Mella reduces duplication and allows for the test results to be sent … [Read more...]
Shedding season tips
Contains Commercial Content Most pets experience intensive shedding during fall and spring. Whether a retailer, groomer, pet sitter or veterinarian, shedding season is a good time to reinforce skin care and offer tools and tips to manage the hairy situations to pet owners. Source: Happy Puppy Tips. Link. … [Read more...]
IBPSA Fast Bites – October 31, 2022
Albertsons introducing pet Rx savings card, most dog-friendly communities, luxury brands entering pet market, pet assistance for budget strapped owners, hiring a copywriter is a good idea and more . . . Source: IBPSA Fast Bites, October 231, 2022. Link. … [Read more...]
You CAN change from a night owl to an early bird (video)
While you can’t change your genetic predisposition, you don’t have to let it control you. Sleep experts have several techniques to alter your body clock if you’re willing to let them. Success depends on how much you are willing to change behaviors that affect sleep. If your body and brain fail to rev up until later in the day, you’re likely a night owl, naturally programmed to … [Read more...]
How to read a scientific paper
David W. Ramey, DVM, confirms the challenges veterinarians face to stay current with biomedical reading. He says a system for reading and evaluating scientific papers is important to avoid getting overwhelmed and shares an algorithm for deciding if a paper is worth the time to read it. . . . it is reasonable to assume veterinarians are already behind in their reading and they … [Read more...]
Managing negative responses
No matter how skillful you are, in today’s environment you are likely to encounter negative reactions. Source: Vet-Advantage, October 2022. Link. Switching pronouns from you to it, that or this may seem like a small thing now, but in a leadership conversation this simple act is extremely powerful in helping your customers separate themselves from the problem at … [Read more...]
The 25-minute meeting — REALLY?!
Commentary This SmartBrief survey graphic underscores the need for better meetings. Too often meetings are called without intention and result in more meetings. Two articles address meeting overload, restructuring them and improving results. The Nano Tools for Leaders® from Wharton Executive Education offers tips to halve the time and double the impact of your meetings. … [Read more...]
Sticky work environments retain veterinary professionals
Sponsored Content Wendy Hauser, DVM and founder of Peak Veterinary Consulting, provides perspective and potential solutions to the challenges of retention and talent shortages many veterinary hospitals are experiencing. Private practice is often a stagnant career path . . . where, as tenure advances the perception that individual’s efforts make a difference decrease, job … [Read more...]
Smart device syncs pet food formulation with dog behavior
Complimentary Commercial Content Artificial intelligence may be able to suggest what pet food formulations match a dog’s behaviors. A collaboration between two Mars divisions, IAMS dog food brand and Whistle pet activity trackers, resulted in a system that uses data on a dog’s behaviors to determine what diet may be best for that pet specifically. Source: PETFOOD Industry, … [Read more...]