Here’s a look at the most promising new products in the array being considered for the 2022 Pet Product News’ annual Editors’ Choice Awards. Source: Pet Product News, October 5, 2021. Link. INSIGHTS: There are a lot of new treats in this mix. Consider the importance of managing Kcals since treats are frequently a part of what is fed that contributes to overweight pets … [Read more...]
Archives for November 2021
If you’re cold, they’re cold (video)
It is that time of year to consider the effects of colder weather on animals. Danika Harvey, DVM, says any sick, young or senior animals should be brought indoors when temperatures start to drop to avoid any risks of hypothermia. It’s just the same as if you had a very old person or an infant, you know, they don’t do well in cold temperatures and our animals at our ages don’t … [Read more...]
The secret to hiring customer service employees
A great customer experience depends on great employees, says Micah Solomon. The secret is to hire your customer-facing team based on psychological traits, in addition to thinking about the specific skill set you’re looking for. Solomon shares five key traits using the acronym W.E.T.C.O.: Warmth Empathy Teamwork Conscientiousness Optimism Source: Forbes, … [Read more...]
IBPSA Fast Bites – November 1, 2021
Shelter dog makeovers, conservation dogs helping endangered species, digital marketing for small business, who spends the most on their pets, how to get paid as a small business owner and more . . . Source: IBPSA Fast Bites, November 1, 2021. Link. … [Read more...]
Leadership word of the day: DISAPPOINTED
Eventually, we all get upset or angry. Loosing our cool is simply not effective when dealing with employees or with recalcitrant clients. The key is to convey these feelings of discontent in ways that will evoke an emotional reaction, capture attention and heighten the immediate pressures of reality. But it’s essential to evoke the right response because not just any feelings … [Read more...]
How to give difficult feedback to your boss (even when you’re scared)
To ensure your upward feedback is received well, start with connection and intention, write Karin Hurt and David Dye. It might feel safer to stay silent but the problematic behavior will only continue, or even get worse. They offer six steps to improve how you give upward feedback. Giving difficult feedback to your boss is rarely easy. But, practice builds confidence. And the … [Read more...]
The importance of tracking spending
Complimentary One of the more challenges to managing your finances is tracking spending. It helps give you the clarity to drive your plan and not let your plan drive you. In this edition of the Smarter Vet podcast ,techniques are shared to get the most control over your spending. Source: Smarter Vet Podcast, Florida Financial Advisors, January 2021. Link. 27 minutes. … [Read more...]
Women at work. Leaders to learn from.
HBR’s Emily Caulfield interviews four women who model leadership excellence. Plus, Muriel Wilkins shares advice on how to take care of yourself while taking care of the people you manage. Source: Women at Work, Harvard Business Review, Season 7, Episode 2. Link. 45-minute podcast found in the WILMAH newsletter, October 27, 2021. … [Read more...]
NIB rule (notice, importance, belonging) critical to help people feel included
Take the time to offer a small gesture, a kind word or even just a nod or knowing glance that makes people feel they matter. This makes people feel a part of something. It makes them feel, in some small way, that they belong. Source: Inc. October 7, 2021. Link. Great leaders see making people feel noticed as an important part of their job. They look for ways to recognize … [Read more...]
Know and share the signs, risk of EHD in deer and livestock
We’re posting this because deer seasons have opened around the country. Please consider sharing it with local media to encourage hunters and livestock producers to be on the lookout for deer, particularly whitetail deer, and livestock exhibiting symptoms. EHD is a reportable disease in North Dakota where drought has caused many producers to relocate their cattle. The virus … [Read more...]
For decisions, build bridges, not tunnels
Buying decisions aren’t made in vacuums. They are made by buying communities. says Colleen Francis. And we ALL are in the relationship-building business. While Francis focuses on sales, this guidance is important for any decision process that affects multiple stakeholders. Source: Engage Selling, October 29, 2021. Link. Stakeholders come in many forms and not all of them … [Read more...]
Cost of veterinary care concerns consistent among generations
Includes Sponsored Content Addressing concerns about the affordability of veterinary care runs high among pet owners of all generations, according to data presented in VetWatch™: For emergency services, 42 percent of vet clients are strongly concerned, 32 percent are somewhat concerned. For routine healthcare, 33 percent are strongly concerned, 35 percent are … [Read more...]