Like clips from reality TV, Brief Community is working to receive and present videos of crazy veterinary cases to expand the sharing of knowledge between practices. For animal health sales pros, this is an excellent area to witness challenges being met by veterinary teams and build more perspective about what goes on in a veterinary practice behind the front desk. Source: … [Read more...]
Archives for September 2018
VHMA examines the importance of employee retention
Finding and keeping great animal hospital employees has become increasingly difficult and is essential to providing outstanding patient care and client service, practice growth and financial success. VHMA’s August 2018 Insiders’ Insights survey focused on issues related to employee retention. Employee engagement is a murky and multi-faceted topic and isn’t the same as … [Read more...]
It takes effort to retain clients
Various sources predict 20 to 25 percent of clients will disappear during a normal year. Pet deaths, job moves and pet owner deaths are the largest causes. Beyond these reasons, retaining viable clients takes effort. A loyal client is a repeat client. This is especially important for veterinary practices. Studies show that it costs at least five times more to gain a new client … [Read more...]