We received overwhelming responses to Kirk Augustine’s opinion post last week. He reflected on what he heard during veterinary tech week and identified a primary impediment blocking the full use of certified veterinary technician skills < link >. He also shared a spoiler alert for the two powerful words referenced here.
Source: Animal Health Digest. Link.
Asking “WHAT ELSE?” following clarification or acknowledgement is a primary key to change your position when communicating with animal owners” – Kirk Augustine
Also see: Just after we finished the October 22nd Bulletin, the VVCA provided its own feedback including links to several resources for veterinary teams. Their communication further confirmed what Augustine‘s post asserted < link >.