David Ballard says a workforce that can adapt to changing environments and acquire the skills necessary to be successful in the future is a shortfall in today’s companies, big or small. In the surveys of the U.S. workforce conducted at the American Psychological Association, training and development consistently emerges as one of the areas with which employees are least satisfied. Plus, lack of opportunity for growth and advancement is second only to low pay as a source of work stress.
Source: Harvard Business Review, November 14, 2017.
While there are many uncertainties about the future of work, one thing is sure: Adapting to a rapidly changing environment requires a strategic approach to training and development. It’s the best way to ensure that employees can see what is possible, solve previously intractable problems, and do the work that will lead to a prosperous future.
INSIGHTS: Training at all levels is critical to maintain success and provide positive experiences for customers. Businesses of any size are not immune to the training and development needs of employees.